Wednesday 23rd September 2026
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After Dad’s fall at the care home where he was living, everything that followed has left our family heartbroken.
He wasn’t properly checked over after his fall. For four days he was moved using a hoist because he couldn’t walk. A doctor was called and said it was behavioural that Dad was “putting it on.” A physiotherapist also saw him, yet Dad told them his leg was sore and it was ignored.
When I rang the care home, I was simply told, “He’s okay, just very grumpy.”

But what people don’t always do is ask why someone has suddenly become grumpy, withdrawn or angry. Behaviour is communication. A change in someone’s mood often has a reason, and pain can be one of the biggest reasons of all. Did anyone stop to find out what Dad was trying to tell them? Sadly, no.
When a loved one moves into a care home or is admitted to hospital, we place enormous trust in the people caring for them. We expect them to show compassion, respect and dignity, whether that person is living with dementia or not. Everyone deserves equal care. Everyone still has worth.

After seeing Dad in Urgent Care on Saturday 5th September, I knew I couldn’t sit back and do nothing. I’ve heard too many stories about people living with dementia being treated differently, and I can’t bear the thought that my own dad may have experienced that first-hand while being unable to explain what was wrong.
Before setting off on our short break, I made it my mission to seek answers. I contacted the care home, Lancashire County Council, the safeguarding team and our local MP, requesting a full investigation into the circumstances surrounding Dad’s fall. I asked for answers to some very important questions:
- Why was no immediate physical assessment carried out despite Dad repeatedly complaining of leg pain?
- Were the correct falls and safeguarding procedures followed?
- Was the communication and decision-making between care staff and the GP appropriate?
- Why was Dad’s fractured hip not identified for four days?
- And was it appropriate to continue moving him with a hoist before the fracture was diagnosed?
This has not been an easy process to navigate while living with dementia myself. Forms, phone calls and trying to keep everything in order have been overwhelming at times. But I couldn’t stay silent, because this isn’t only about my dad. It’s about every family who has gone through, or may one day go through, something similar.
People living with dementia are not behaviours to be managed…they are people. They deserve to be listened to, believed, and treated with the dignity every human being deserves.





























